img_header18.jpg
Frequently Asked Questions

Q After I register my company to participate, what happens next and when?
Q Our parent company is located outside of Texas. Are we still eligible to participate?
Q We have several companies operating in Texas under one parent holding company. Each company has its own EIN (Employer Identification Number) and each has its own set of benefits and working environments. Do I need to register each company?
Q We have several offices/facilities in the state of Texas that operate using the same EIN and same set of employee benefits and procedures. Should I register each company separately?
Q Our company has employees in many states. Will the survey apply to those who are out of state?
Q My company has employees working in the state of Texas but we do not have a physical office location. Are we eligible to participate?
Q Our company has employees that work for our operations within Texas but technically do not perform the majority of their duties within the state of Texas. Are they eligible to participate in the survey process?
Q We are a personnel placement company with associates who are technically our employees, but they work for other companies. Are we still eligible to participate?
Q What if our workforce contains union employees?
Q Our company employs seasonal, temporary, per diem and independent contractor employees. Should they be included in the survey?
Q Should the participation fee be submitted with our registration?
Q Can my company see the survey before we sign up to participate?
Q Do surveys go to everyone?
Q We have more than 250 associates to be surveyed. Who decides which employees will receive the surveys and how they are distributed? Do we have to give you a list of who is being surveyed?

Q Are managers included in the employee survey?

Q How long does it take to complete the employee survey?
Q How long will it take to complete the Employer Benefits & Policies Questionnaire (EQ)? Will it require a lot of research?
Q How does the paper survey process work?
Q What does the employee do with the survey once it's completed? Will the return envelopes be postage-paid?
Q What if not all of the employees complete and return the surveys? Is there a minimum response rate?
Q How does the online survey process work?
Q Not all of our employees have email addresses. Can we still utilize the online survey?
Q Can I combine both the online and paper survey options?
Q I am concerned about the confidentiality of the survey responses.
Q Can the job role and department demographics on the employee survey be customized to more closely align with our organization?
Q What information is included in the Employee Feedback Report and when will we receive it?
Q When will we find out if our company made the list and where we rank?
Q A portion of our employees do not speak English. Do you offer employee surveys in alternate languages?
Q How will my company be notified throughout the survey process? Will I receive regular updates?
Q What if my company registers for the program and then needs to withdraw? Is it possible to be removed from the process?
Q Does Best Companies Group have any other programs or conduct any other surveys or services?
Q Who can I contact with additional questions?

 

 

Q After I register my company to participate, what happens next and when?

A Please refer to the Timeline for a detailed list of important dates and deadlines for the program. All registered companies will be notified regularly via email of upcoming deadlines. We would highly recommend that you white-list so that the email address will be an approved sender. You may also want to regularly check your spam or junk folder to make sure that important updates are not missed. It is of vital importance that you read all communications, updates and instructions thoroughly.


TOP

 

Q  Our parent company is located outside of Texas. Are we still eligible to participate?

A As long as you employ at least 15 eligible full- and part-time permanent employees in Texas, you are eligible.


TOP

 

Q We have several companies operating in Texas under one parent holding company. Each company has its own EIN and each has its own set of benefits and working environments. Do I need to register each company?

A Yes. Since each company is its own entity with its own benefits and working environment, we will treat each company as a separate employer and send each location a separate set of surveys, etc. Each subsidiary company must have at least 15 eligible full- and part-time permanent employees working in Texas to be eligible.


TOP

 

Q We have several offices/facilities in the state of Texas that operate using the same EIN and same set of employee benefits and procedures. Should I register each company separately?

A No. If you are one company with multiple locations, facilities, factories, stores, etc., you should submit only one registration for all locations. We will then conduct a survey of employees that are randomly selected from the various business units that you operate in Texas, up to a total of 400 eligible employees.

Special exception for hotels: We understand that hotels have unique ownership and management scenarios. Therefore, hotels may enter as individual locations. However, the number of US employees that you will report will be the number of employees who work for the same company your employees do. In most scenarios, the company used to determine the US employee count will be the company whose name appears on the employees' paychecks and from whom the employees derive their employee benefits. If you have question about this, please contact us.


TOP

 

Q Our company has employees in many states. Will the survey apply to those who are out of state?

A No, only those individuals employed in Texas will be surveyed. Employees that work from home or on the road outside of Texas with a direct report to someone working inside Texas are considered "Texas" employees and should be included.

Best Companies Group does offer the option to survey employees outside of the program area for an additional fee. This data will be removed from the analysis for the program, but would still be included in your Employee Feedback Report. Please contact Brooke Ciccocioppo at for further information and visit the Timeline to see the deadline to request this option.


TOP

 

Q My company has employees working in the state of Texas but we do not have a physical office location. Are we eligible to participate?

A Yes, as long as you have employees working in the state and are able to provide an in-state mailing address for your business, you are eligible to participate. Only employees working in or directly reporting into the state are eligible to participate in the survey.


TOP

 

Q Our company has employees that work for our operations within Texas but technically do not perform the majority of their duties within the state of Texas. Are they eligible to participate in the survey process?

A For remote employees to be eligible to participate, the individuals must report directly into the state of Texas. If the remote employees report to a remote regional manager, the employees would not be eligible to take part in the survey process. However, the regional managers are eligible to participate if they report directly to the office within the state of Texas.

If you are uncertain about any employee’s eligibility to participate in the survey we encourage you to contact Best Companies Group for a final determination, as surveying ineligible employees may lead to disqualification from the competition.


TOP

 

Q We are a personnel placement company with associates who are technically our employees, but they work for other companies. Are we still eligible to participate?

A Yes. However only those "in-house" employees will be counted and surveyed. The employees who are "placed" with other companies are not counted and will not be surveyed. There must be a minimum of 15 "in-house" employees to be eligible.


TOP

 

Q What if our workforce contains union employees?

A This is not an issue. We make no distinction between union vs. non-union employees. Union employees must be included in the survey process.


TOP

 

Q Our company employs seasonal, temporary, per diem and independent contractor employees. Should they be included in the survey?

A No. Seasonal, temporary, per diem, PRN, 1099 employees, independent contractors, interns, volunteers or consultants should not be included in the survey process. We only want to survey the permanent full- and part-time employees.


TOP

 

Q Should the participation fee be submitted with our registration?

A You may either pay online with a credit card at the time of registration, or you may choose to receive an invoice following your registration.


TOP

 

Q Can my company see the survey before we sign up to participate?

A Yes. You can see samples on the Assessment Process page or click to view the Survey & Report Samples.

 

TOP

 

Q Do surveys go to everyone?

A If you have 250 or fewer eligible employees in your company, then the answer is Yes! If you employ more than 250 eligible associates in Texas, a random sample of up to 400 employees will be asked to complete the survey. Please see the Assessment Process for more information. Best Companies Group offers the option to survey more employees than the random sample and/or include additional employees in the survey process who work in locations outside of the program area (Texas). Please contact Best Companies Group for details and pricing and see the Timeline for the deadline to submit your request.


TOP

 

Q We have more than 250 associates to be surveyed. Who decides which employees will receive the surveys and how they are distributed? Do we have to give you a list of who is being surveyed?

A The random selection will be conducted by Best Companies Group for the online survey process.  Companies choosing the online survey process will be asked to upload a list of all eligible employee email addresses into an online portal.  Best Companies Group will then randomly select the appropriate amount of employees (based on company size) to receive the survey.  Companies will be asked to upload the employee email addresses via an online upload portal sent shortly after registration has closed.  Companies choosing the paper survey process will be required to tell Best Companies Group how they conducted the random selection of their employee population. Please see the Timeline for dates surrounding the portal (online process) and the deadline to submit a provided Employee Eligibility Check List (paper process).


TOP

 

Q Are managers included in the employee survey?

A Yes. All eligible employees will be asked to complete a survey unless the company has more than 250 eligible employees. Companies employing over 250 eligible associates, a random sample will be chosen, and even then, managers are not excluded. Employees from all job levels should be included in the survey process - including founders, partners, and executive management to line-level employees.


TOP

 

Q How long will it take to complete the employee survey?

A It should only take about 10 to 15 minutes for each associate to complete the employee survey.


TOP

 

Q How long will it take to complete the Employer Benefits & Policies Questionnaire (EQ)? Will it require a lot of research?

A The EQ could take between 8-10 hours to complete, depending upon how easy it is to retrieve your company's information regarding company policies, practices and demographics. Some research may be necessary. The EQ is completed and submitted online. A list of questions can be found on the Survey & Report Samples page.  We recommend that you begin gathering the information requested on the EQ prior to the survey start date.  That way when the actual invitation is sent, you can simply enter the requested information online.


TOP

 

Q How does the paper survey process work?

A Best Companies Group will mail your company a box of paper surveys and postage-paid return envelopes via UPS that must be distributed to eligible employees. Employees complete the survey, place it in the envelope, seal it and then drop the completed surveys in the US mail. Completed surveys are mailed back to our processing facility by each employee.


TOP

 

Q What does the employee do with the paper survey once it's completed? Will the return envelopes be postage-paid?

A The employee will put their completed survey in an envelope (provided), seal it and place the envelope in the US postal mail back to our processing facility. The return envelopes are postage-paid.


TOP

 

Q What if not all of the employees complete and return the surveys? Is there a minimum response rate?

A We are looking for a response rate of approximately 65% or greater. Therefore, it is not absolutely necessary that all who receive a survey fill it out. While companies who have not reached 65% may still be considered, response rates are taken into account during the analysis process. The higher the response rate the more representative it will be of your company as a whole and the more valuable your company’s data will be at the end of the process.

Companies with 15-24 employees must have an 80% (or better) response rate from their employees filling out the survey.


TOP

 

Q How does the online survey process work?

A To conduct the online survey process, companies submit a list of eligible employee email addresses. Employees are then directly sent an email invitation containing unique access information from Best Companies Group. The invitation directs employees to a unique Web page where they can submit their confidential responses. We prefer to only send email invitations to company email accounts, but if personal accounts are submitted, they will be accepted. However, we may not be able to offer technical assistance if the surveys are not received to the personal accounts.


TOP

 

Q Not all of our employees have email addresses. Can we still utilize the online survey?

A Yes! You can still use the online survey provided that at least 70% of your eligible employees have company email (or personal email: see question above). If you have some employees without email addresses, they will still be included in the survey. We can provide access codes for those employees, if they represent 30% or less of your employee population. Click to learn more about Access Codes.

In order to maintain the integrity of the survey process, if fewer than 70% of your employees have email addresses, you will have to utilize the paper survey process.


TOP

 

Q Can I combine both the online and paper survey options?

A No, we cannot combine both survey methods. Companies must choose to use either the online or the paper survey process. 


TOP

 

Q I am concerned about the confidentiality of the survey responses.

A We will make every effort to maintain the anonymity of the employees completing the survey as well as protect the summarized data of all participating companies. Please note, that in order to maintain respondent anonymity, we do not report any response data for fewer than five (5) individuals in any one demographic category on the Employee Demographic Report. Please see our Statement of Confidentiality for more information.


TOP

Q Can the job role and department demographics on the employee survey be customized to more closely align with our organization?

A Yes, for a fee of $695, the job role and department demographic categories can be customized/changed to reflect your own internal structure. Click here to view a sample of our Employee Engagement & Satisfaction Survey (our standard job role and department categories are on the last page). Please call Best Companies Group for more information or select the “Customization” option on the registration form and someone will contact you with more information. What's this?  Please see the Timeline for the deadline to request the optional employee survey customization.


TOP

 

Q What information is included in the Employee Feedback Report and when will we receive it?

A The Employee Feedback Report is emailed to the primary contact at each company and will contain large spreadsheets detailing and summarizing your employees' responses to the 78 survey questions (in percentage form). It will also include detailed instructions on how to interpret the results. The reports will be emailed to each company shortly after the companies are notified whether or not they made the list. Companies will also receive the responses from the two open-ended questions on the survey.  These comments will be transcribed exactly as submitted by employees. State benchmarking is also included so companies can compare themselves to the "Best Companies to Work for in Texas" list-making companies. This portion will be sent after the rankings are published. If you would like to see samples of the report content, please see the Employee Feedback Report page.


TOP

 

Q When will we find out if our company made the list and where we rank?

A You will receive a notification letter and/or email informing you as to whether or not your company has made the list. If you make the list, you will find out where you rank either at the gala awards event or in the special publication. See the Timeline for more details. 


TOP

 

Q A portion of our employees do not speak English. Do you offer employee surveys in alternate languages?

A We do offer employee surveys in a variety of additional languages! There will be an additional $195 fee to cover the cost of translation (flat rate) per language. If your company needs an additional language please select the "Languages" button on the registration form.  Please see the Timeline for the deadline to request alternate language surveys.


TOP

 

Q  How will my company be notified throughout the survey process? Will I receive regular updates?

A Yes, you will receive periodic updates regarding the survey timeline. However, we do recommend that your company place the dates that we send to you in your calendars. Best Companies Group primarily works through email. It is important that you read all instructions and details sent to you from Best Companies Group.

**We would highly recommend that you white-list so that the email address will be an approved sender. You may also want to regularly check your spam or junk folder to make sure that important updates are not missed.


TOP

 

Q  What if my company registers for the program and then needs to withdraw? Is it possible to be removed from the process?

A All companies that submit a registration form are considered active participants in the "Best Companies to Work for in Texas" program. If your company wishes to withdraw from the survey process, Best Companies Group must be notified immediately. Once the survey process has begun (after the registration deadline), a $250 withdrawal fee will be applied in addition to the total fees incurred for any special requests (customization orders, language translations, paper survey processing, etc.) and the registration fee. Please contact a Best Companies Group representative to withdraw from the process.


TOP

 

Q Does Best Companies Group have any other programs or conduct any other surveys or services?

A Yes! Best Companies Group is identifying and recognizing great workplaces on national, state, regional and industry stages. For a complete list of programs or to learn more about our additional services, please visit www.BestCompaniesGroup.com.


TOP

 

Q Who can I contact with additional questions?

A Please email Brooke Ciccocioppo at or call her at 717-323-5272.


TOP

News & Updates
Navigation